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Customer Care Page

Your Warranty

At Baessler Homes, we strive to be the most trusted Homebuilder in our marketplace. The Homeowner Services (HOS) Department is a key component in fulfilling that trust as Homebuyers transition into the warranty program as Homeowners. To that end, the Homeowner Services Department lives out the following Mission Statement:

Homeowner Services exists to continue the building of great relationships by way of offering an outstanding experience through patient service and clear & timely communication. We bring together the bond between quality personalized homes, top-notch Trade Partners, and happy Homeowners by striving for consistently high standards of service and commitment.

Warranty Coverage

As a demonstration of our commitment and transparency, Homeowner Services provides a centralized primary resource document for all our Homebuyers and Homeowners. The Homeowner Services Manual is available for download by logging in to your Homeowner Portal here.

The material in the HOS Manual includes valuable information such as the warranties provided to each Homeowner, the Homeowner Services (Warranty Program) Process, performance expectations, maintenance checklists, Homeowner responsibilities, etc.

PDF Downloads & Links

Homeowner Service ManualService Request Form

Direct Contacts

  • Homeowner Services
    970-702-2054

I love my Baessler Home! It was refreshing not to get up-sold at every meeting we went to. At the design meeting, she only showed us an upgrade if we asked about it. We did not do very many upgrades, but still got a beautiful home. There are many options that were actually included. We chose the smallest/least expensive floor plan and still feel we got the same attention as if we were buying a much more expensive home. Not to mention it was finished right when we expected it to be! Everyone seemed very willing to help throughout the process - they were very proactive in working out the minor hiccups along the way. Overall, very positive experience and would recommend Baessler to anyone!

Briana Sumner | Greeley, CO - The Point at Promontory